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                    • WIRIS Accessibility Conformance Report International Edition
                    • EN 301 549 Report
                    • EN 301 549 Report

                    Chapter 12: Documentation and Support Services

                    Reading time: 1min

                    Notes: This report is for all Documentation and Support Services.

                    Criteria Conformance Level Remarks and Explanations
                    12.1 Product documentation Heading cell – no response required Heading cell – no response required
                    12.1.1 Accessibility and compatibility features Supports Documentation explains how to use its accessibility features.
                    12.1.2 Accessible documentation SeeWCAG 2.0 section See information in WCAG section
                    12.2 Support Services Heading cell – no response required Heading cell – no response required
                    12.2.2 Information on accessibility and compatibility features Supports Support services offer support for any kind of need related to the product, accessibility features included.
                    12.2.3 Effective communication Supports Communication with Support services is by phone or e-mail.
                    12.2.4 Accessible documentation SeeWCAG 2.0 section See information in WCAG section
                    13.3 Access to emergency services Not applicable Documentation does not support two-way communication.

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